Please report lost and stolen cards immediately
+971 4 8706565
24 hours, 7 days a week
We will block the card and organise a replacement.
A card reissue fee of AED 17 (DXB Gift) / AED 32 (DXB Connect) plus postage and fund transfer fees apply per card.
Lost or stolen

Please report lost and stolen cards immediately
Call our 24 hours customer service centre on +971 4 870 6565.
Alternatively you can log in to the Manage my card and change the card status. A customer service advisor will get in touch with you for the card replacement.
There is a card reissue fee of AED 32. We block your card, organise a replacement and return your funds to you. For full information regarding fees please visit this page.