Lost or stolen
Please report lost and stolen cards immediately
Call our 24 hours customer service centre on +971 4 870 6565.
Alternatively you can log in to the Manage my card and change the card status. A customer service advisor will get in touch with you for the card replacement.
There is a card reissue fee of AED 32. We block your card, organise a replacement and return your funds to you. For full information regarding fees please visit this page.