Getting started

You are only steps away from using the prepaid DXB Connect MasterCard^®

1. Click on Manage my card
2. Enter the 16 digit number shown on the card front
3. Enter the default PIN – 5233 – you can find this on the welcome sheet in the card pack
4. Change the default PIN to a 4 digit number of your choice
5. You will then be asked to enter 16 digit card number again followed by the new 4 digit PIN you selected a moment ago
6. Please note this PIN is to be used at ATM’s and for online enquiries

Spending

Spend Worldwide with your prepaid DXB Connect MasterCard^® like you would with any other debit or credit card wherever MasterCard^® logo is displayed.

You can also spend online or withdraw cash from ATMs worldwide.

Check your balance

• Logon to your account by clicking on Manage my card
• In person at the MasterCard kiosk in T3 arrivals in Dubai International Airport or call +971 4 8706680

Reloading

• In person: at dedicated sale and reload stations in the UAE
• Check here to find the most up to date reload location

Reporting

Report a lost, stolen or damaged card to customer service immediately on +971 4 8706680

Online purchase

Please enter the same information used at card activation. (Refer to the activation receipts)

Key product features

The information contained in this table summarizes key product features and forms an integral part of these Terms and Conditions

Limits

The DXB Connect has the following card limits:

We may lower the limits specified above for some or all of the users at our sole discretion.

Fees

Card loads and reloads

DXB Connect can be reloaded at the locations of initial purchase and other locations as will be informed on the website. We will not be liable if you cannot reload your DXB Connect at a specified location. DXB Connect may be loaded using cash, debit or credit card. The reload fee will be deducted from the DXB Connect card.

Daily ATM withdrawal limit

AED10,000 per day (or as modified by us). There may be limits set by different ATM operators on the amount of cash that may be withdrawn from one or more of their ATMs on a given day and these limits may be below the limits set in these Terms and Conditions. Additionally, some ATM operators may impose a surcharge when you use their ATM to make a withdrawal.

Replacement fee for lost/stolen card and card renewal

AED25. Courier charges will be charged to the User as applicable. Charges will vary depending on the destination and the speed of courier services.

Foreign currency surcharge

3%

Balance enquiry

You can obtain the up-to-date balance of your card by calling +971 4 8706680 or clicking on Manage my card. Balance inquiry by phone or website is free. Applicable fees for balance enquiries through UAE/International ATMs are listed above.

PIN replacement

User can select a new PIN through Manage my card, this is free of charge.

Redeeming unspent funds after card validity period ends

The entire value of the DXB Connect should be used before the end of the Card Validity Period (which shall occur 12 months counted as from the day of first load). Upon the occurrence of the end of the Card Validity Period, the DXB Connect will become invalid for use. You will be, however, granted a one-time grace period of 3 months counted as from day immediately following the end of the Card Validity Period (the “Grace Period”) to redeem any unspent funds stored in your DXB Connect by reactivating your DXB Connect according to the procedures set out below. After the expiration of the Grace Period the DXB Connect will be invalid, unable to be reactivated and all amounts remaining on the DXB Connect will be deducted therefrom.

1. If you contact us before the expiry of the Grace Period to reactivate your card, and provided your DXB Connect holds funds of at least AED25, you will be provided with a new DXB Connect and your funds will be transferred to the new DXB Connect with a deduction of AED25 which shall be charged as a Replacement and Reactivation Fee. Such fee shall only be charged once, at the time your new replacement DXB Connect is supplied.
2. Please note that a monthly Account Maintenance Fee of AED20 will be deducted from your DXB Connect at the end of each month during the Grace Period, until you contact us to replace and reactivate your card as indicated in (1) above.

Security check

• AED200 (If User claims card fraud but verification fails)
• AED20 (if User claims fraud and security check verification supports this). Charge is interbank fees for validation

Terms and conditions

• Card and funds are valid for 12 months from the date of activation. If you wish to extend the validity of the account, please call +971 4 8706680. Fees may apply
• Fees apply as per fee table above, which may change from time to time without notice
• By purchasing this card you agree to the terms and condition, which may change from time to time without notice. Cardholders must present and settle with the prepaid DXB Connect MasterCard^® at the participating outlet to benefit from promotions