User guide

dxb connect card

Select your card below:

Getting started

Your prepaid DXB Gift MasterCard® is ready to use. You will need the 4-digit PIN for making each transaction. Find your card’s default PIN number beneath the scratch panel inside the pack. If you wish to reset the PIN please call our Customer Service Centre +971 4 870 6565.

Spending

Spend worldwide with your prepaid DXB Gift MasterCard®. Use it like any other debit or credit card wherever the MasterCard® logo is displayed. You can use it online to treat yourself or pay your bills and at point of purchase wherever you are in the world.

Check your balance

Online

  • Log in to your account by clicking on Manage my card
  • Follow the steps to create your username and password if you haven’t done so already
  • Checking your balance online is free of charge

By phone

  • Call +971 4 870 6565, 24 hours a day, 7 days a week
  • Balance enquiry by phone fee AED 1

Report to us

If you have lost your card, suspect illegal activity or if there is anything you like to share with us please call our customer service immediately on +971 4 870 6565 or email supervisor@dxbconnect.com

Online purchases

When you make an online purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when your card was activated in order to avoid declines. Please refer to the activation receipt.

Online shopping sites would generally request your card’s security code, CVV or CVC number. This number can be found on the back of the card as shown in the image below

Limits and fees

The information contained in this chart is the key feature of our product and forms an integral part of our Terms and Conditions

Limits

The DXB Connect prepaid MasterCard® has the following card limits:

Limits

Limits AED

Minimum load

100

Maximum load

3,500

Maximum balance at any time

3,500

Card Validity

1 year

Grace Period

1 month

We may lower the limits specified above for some or all of the users at our sole discretion.

Fees

Card Fees

Limits / Fees AED

Card Issuing Fee

17

Decline

2

Transaction Charges

Online purchase over AED 30.01

Free

Online purchase under AED 30

1

POS Domestic

Free

POS International

Free

Inactivity fee (if a card hasn’t been used for three consecutive months)

15

Balance enquiry by phone

1

Balance enquiry online

Free

Lost / Stolen / Expired card fee

Card replacement

17

Postage

Depending on your collection method

Reactivation fee (within the grace period)

22

Replacement fee for lost/stolen cards and card renewal

Our replacement fee is just AED 17. Courier charges will be charged to the user as applicable. Charges will vary depending on your location and the speed of courier services.

Foreign currency surcharge

Our foreign currency surcharge is only 3.5%

Balance enquiry

You can obtain an up-to-date balance of your card by calling +971 4 870 6565 or by clicking on Manage my card. A balance enquiry by phone costs AED 1, while it’s free if done through the website. Some ATMs may have additional fees.

PIN replacement

You can request a PIN replacement by calling our Customer Service Centre. The new PIN will be sent to your registered email.

Incorrectly entering a PIN three (3) times will block your card. You will need to call Customer Service to unblock the card.

Redeeming unspent funds on an invalid card

You have a card validity period of 12 months from loading to spend the funds on your DXB Gift card. After this time your card will become invalid.

We do however offer a one-time grace period of one (1) month which gives you the opportunity to redeem any unspent funds stored on your DXB Gift card by reactivating your card. After this grace period you will not be able to reactivate your card or retrieve any unspent funds.

Contact our Customer Service Centre and your funds can be transferred to your new DXB Gift card. A replacement and reactivation fee of AED 22 will be deducted from your balance.

Please note that a monthly account maintenance fee of AED 15 will be deducted from your DXB Gift card at the end of the Grace Period, until you contact us to replace and reactivate your card.

Security check

If you need us to verify the security of your card for a fraud check:

  • and your verification fails, you will be charged AED 200
  • if your security check verification supports your claim, the validation interbank fee is AED 20

Customer service hotline

+971 4 870 6565

24 hours, 7 days a week